Shipping & Returns Policy
At Southern Water Dogs, we’re dedicated to providing you and your furry companions with top-quality products and a smooth, straightforward shopping experience. Below you’ll find all the details about how we handle shipping for our range of products including leashes, treats, dog bowls, and more.
Delivery Locations: Currently, we ship our products across the United States.
Shipping Carriers and Services: We utilize USPS for standard shipping services to ensure your items reach you safely and efficiently.
Processing and Backorder Times: Orders are typically processed and shipped out within 3 business days, provided the items are in stock. In the case of backorders, we’ll keep you informed with an email update on the expected timeline.
Shipping Costs: Shipping costs vary based on the weight of your order and the destination zip code. To make your shopping experience even better, we offer free shipping on orders over $100.
Packaging: We ensure that all products are packaged securely to reach you in perfect condition.
Order Tracking: Once your order is dispatched, we’ll provide you with a tracking number so you can follow your purchase all the way to your doorstep.
Delivery Times: Delivery times will depend on your location and the speed of the local postal services, but we work hard to ensure your order arrives as promptly as possible.
Returns, Exchanges, and Refunds: Your satisfaction is paramount to us. If you’re not completely satisfied with your purchase, you can return the products within 30 days of receipt. To receive a refund, items must be returned in the condition they were received. For damaged goods, a refund will be issued upon return receipt of the items.
Eligibility for Returns and Refunds
- Time Frame: Products can be returned within 30 days of receipt.
- Condition of Products: To qualify for a refund, items must be unused and in the same clean condition in which they were received. We ask that products be returned in their original packaging if possible.
- Clearance and Custom Orders: Please note that any clearance items or custom orders you purchase are final sale and cannot be refunded.
Requesting a Refund
- Return Shipping: Customers are responsible for covering the shipping costs for returning items. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, typically within 7 business days.
Products that have been used or are not in their original condition, or items that are returned more than 30 days after delivery, will not be eligible for a refund.
Customer Service: Have questions or need assistance with your order or shipping? Please don’t hesitate to contact us at firstname.lastname@example.org. We’re here to help!